Everything you need to know about the Impress App

22 June · 4 minutes

Fed up with dental appointments and lengthy waiting periods? At Impress, we prioritize our patients' comfort throughout their treatment journey. That's why we've created an application utilizing our cutting-edge technology and AI (artificial intelligence) to minimize clinic visits without compromising professional supervision.

Whether you're an existing patient seeking guidance on using the Impress App or someone contemplating its benefits for your treatment, this article is tailored to provide you with all the necessary information and first steps to get started.

In what ways does the app assist with Impress treatments?

At Impress, our goal is to lead in innovation and technology, providing patients with top-notch service. This involves embracing the digitalization trend to enhance comfort and convenience during treatment. Our app saves time and eliminates the need for unnecessary travel, allowing you to effortlessly track the progress of your treatment anytime, anywhere.

With the Impress App, our team of expert orthodontists can closely monitor and oversee your treatment, ensuring comprehensive care seven days a week. They can review your oral scans and promptly inform you when it's time to switch to the next aligner, ensuring optimal progress throughout your journey.

Step-by-step guide on using the Impress App

Starting treatment

Upon commencing treatment at Impress, patients can anticipate receiving the Impress kit at their doorstep within a few weeks. This comprehensive kit encompasses all the necessary components for a successful treatment, along with instructions on downloading and initiating the app's usage.

1. Download the Impress App to your mobile phone

The Impress kit includes a convenient QR code that enables patients to easily download the Impress app from the App Store, Google Play, or the App Gallery. Once the app is successfully downloaded onto your phone, simply log in, confirm the receipt of the Impress kit, and schedule an appointment at the clinic.

Following your initial treatment visit, where we'll prepare your smile for the aligners, you can schedule a call with our onboarding team through the app. They will be available to address any inquiries you may have and guide you through the proper procedure for conducting oral scans accurately.

2. Exploring the main menu

Within the Impress App's main menu, you'll discover essential information pertaining to the status of your treatment:

  • Progress Line: This feature illustrates the aligners you have already worn, highlights when attachments will be placed, and indicates when interproximal reduction (IPR) might be required.
  • Scans: Access all your scans and track the progress of your treatment.
  • Notifications: Receive timely reminders for upcoming appointments and follow-up scans.
  • Profile Access: View your personal information, adjust application settings, watch introductory treatment videos, and find answers to frequently asked questions.
  • Chat with Your Doctor: Directly communicate with our orthodontic experts and obtain answers to your queries.
 Hand holding a phone showing the Impress app

3. Starting treatment

After completing your consultation and onboarding process with our team, it's crucial to signal your initiation of treatment within the Impress App. To do this, you should utilize the first aligner from the kit (identified with number 1 on the bag) and confirm its usage in the app. This action will prompt a notification to be sent to our team of experts, ensuring they are informed of your progress.

Treatment monitoring 

The Impress App plays a vital role in the medical supervision and monitoring of treatments. Let's delve into the various functions offered by the app, aimed at minimizing clinic visits and ensuring an efficient treatment process.

4. Taking check-in photos

Using the app, you can capture weekly check-in photos, enabling our experts to evaluate the advancement of your treatment and determine when aligner changes are necessary. The app's AI technology assists in assessing the quality and correctness of the captured photos, ensuring effective evaluation by the doctors.

Our team of doctors diligently examine the oral scans uploaded to the app, overseeing your treatment progress and ensuring treatment is on track.

5. Changing aligners

After the medical team thoroughly reviews the uploaded check-in photos on the Impress App and confirms that the treatment is progressing according to plan, the patient will receive a notification in the main menu. This notification will indicate the next aligner in the treatment sequence, and the patient must confirm the aligner change.

In certain instances, after assessing the scans, the medical team may determine that the current aligners need to be worn for an extended period if the anticipated tooth movement hasn't been achieved. In such cases, the patient will be required to take new scans after a few days, which our orthodontists will evaluate before providing further instructions for the treatment.

If necessary, the medical team can reach out to the patient and arrange an in-person appointment at the nearest Impress clinic to personally examine the case and make any necessary adjustments if changes are identified.

A man holds an aligner in one hand and a phone with the Impress app in the other

6. View your smile evolution

Throughout the treatment, patients can access and review all the uploaded scans, observing the gradual changes in the teeth's position. This enables them to compare the initial smile with each stage of the treatment, witnessing the progress made over time.

7. Chat with your doctor, 7 days a week

Patients have the convenience of directly contacting our team of doctors whenever they require assistance. Whether you have inquiries or encounter any issues with your treatment, you can reach out to our experts without the need to visit our clinics initially. Our dedicated team is available seven days a week and will promptly respond to address any concerns or provide the necessary guidance you may require.

Completing treatment

Upon completion of the treatment, following all the required aligner changes, the patient will receive a notification to schedule their final appointment at the clinic. During this visit, any attachments that were worn will be removed, and final adjustments will be made to ensure a perfectly healthy and aligned smile. This appointment serves to ensure the treatment's successful culmination and address any remaining details for optimal results.


After the completion of aligner treatment, it is essential to maintain the achieved smile using retainers. Retainers help prevent any additional tooth movement.

If a patient chooses to initiate an Impress retainer subscription after completing the treatment, they can conveniently continue their follow-ups through the app, just as they did with aligners. The app allows seamless communication and monitoring, ensuring a smooth transition into the retainer phase of the treatment.

Tech-enhanced, accessible treatment with Impress

Ready to start your smile transformation? At Impress we combine expert doctors with cutting-edge technology to deliver precise, predictable, and fast smile results with clear aligners.

Visit us today for your free consultation at an Impress clinic near you. Need further assistance? Give us a call or email us and we’d be happy to help.

Smile on!

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